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Bixar — be smart

Step by step2 min read

Found a dog or cat: what to do?

A pet alone in the street has a family looking for it. If it wears a Bixar medallion, a single scan is enough to alert them, with your location, in a few seconds.

By Bixar team · updated

A dog found by the side of a road, its coat dirty; someone scans its medallion with their phone

In brief

  1. Approach calmly and secure the animal, without putting yourself in danger.
  2. Scan its medallion: its profile opens in your browser, with no app to install.
  3. Report finding it from its profile and, if you agree, share your location: its owner is notified immediately, by notification and by email.
  4. No medallion or contact: a vet can read its microchip, and the town hall or the pound take over.

You come across a dog or a cat on its own, with no owner in sight. It very probably has a family looking for it. If it wears a Bixar medallion, you can alert them in a few seconds.

With a Bixar medallion, three steps
  1. 01SecureApproach calmly, move the animal away from the road.
  2. 02Scan the medallionIts profile opens in your browser, with no app.
  3. 03Report, shareReport finding it, call, or share your location.

1. Secure the animal

If you can do so safely, move it away from the road and keep it on a lead or in an enclosed space.

2. Scan its medallion

Point your phone’s camera at the QR code, or simply hold the phone close to the medallion (NFC). The pet’s profile opens in your browser: you have nothing to install and no account to create.

A dog found by the side of a road, its coat dirty; someone scans its medallion with their phone

A found dog

A ginger cat found by the side of a road at sunset; someone scans its medallion with their phone

A found cat

Dog or cat: the medallion is scanned with the phone’s camera, or by holding the phone close (NFC). No app to install.

3. Contact its owner and share your location

From the profile, you can call its family, write to them, or report finding it. After the report, the page offers to share your location: it is optional, it is only sent to the family and is never displayed publicly.

An id.bixar.co page in lost mode: alert, location, Call the family and Send an email buttons

The profile in lost mode

An id.bixar.co “Thank you for your help” page: report saved, share my location (optional), never displayed publicly

Report saved

On the finder’s side, in the browser: the profile in lost mode, then confirmation of the report and the optional sharing of their location. Real screens, sample data.

Its owner is notified immediately: a notification on their phone, an email with the time of the report, and your location if you shared it.

Notifications received by the owner: “Someone has found Rex! Open Bixar to reply” and the email “Someone scanned Rex’s tag and reported finding your pet. It was at 08:28”
On the owner’s side: the notification on their phone and the email, received as soon as the report is made. Real screenshots.
On their side, the owner is notified immediately
  • A notification“Someone has found…” on their phone, as soon as you report it.
  • An emailWith the time of the report, also shown in their Bixar account.
  • Your locationIf you agree: sent to the family, never displayed publicly.
  • A call or an emailDirectly from the profile, to the contact details they chose to display.

No medallion: the microchip and the town hall

If it wears an engraved tag, call the number on it. Otherwise, a vet can read its microchip and find its owner through the I-CAD register. The town hall or the pound also take in animals found on public roads; the official procedures in France are detailed on Service-Public.

And if it is your pet that has gone missing: the hour-by-hour checklist.

A Siamese cat wears the Bixar medallion, against a sage green background

Bixar medallion

Discover the Bixar medallion

QR code and NFC, no battery and no subscription. A single scan is all it takes to open your pet’s profile and contact you.

Discover the medallion

In the guide to lost pets

The whole guide →
Checklist

Lost pet · 2 min

Lost dog, what to do? An hour-by-hour checklist

When a dog goes missing, every minute counts and there are specific steps to take. The checklist, from the first few minutes to the following days.

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A poster is read in passing, in a few seconds. What it must show, in what order, where to put it up, and how the Bixar app prepares it for you.

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A connected medallion does not locate your pet: it links the person who finds your pet to its profile, and therefore to you. Here is how, in three steps.

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Medallion · 1 min

Microchip, tag or QR medallion: which to choose?

The microchip is mandatory but needs a reader. An engraved tag can be read by eye but cannot be updated. The QR medallion bridges the two.