Returns and Withdrawal Policy

Contact and return address

For any return request, write to us at bixar@bixar.co stating your order number. Returns must be sent to the following address:

NUMIWAY – Retour BIXAR

24 sentier de la Borne Sud

92190 Meudon

France

30-day commercial return period

You have 30 days from receipt of your item to request a return.

This return is accepted subject to the eligibility conditions below and does not affect your statutory rights of withdrawal in the European Union.

14-day right of withdrawal (EU)

If your order is delivered in the European Union, you have a statutory period of 14 days from receipt to cancel your purchase, without giving any reason. To exercise this right, contact us at bixar@bixar.co. You must return the products to us within a reasonable time after your notification.

Important note concerning digital services/4G connection: if you request the immediate activation of 4G/eSIM connectivity or of associated digital services and acknowledge that you lose your right of withdrawal for this service part, the right of withdrawal no longer applies to the activated service. The hardware (device) remains eligible for return under the conditions below.

Eligibility conditions

– Condition: product in the same condition as received, not worn or not used, clean, undamaged, with all accessories (cables, docks, fasteners, manuals), labels and original packaging intact.

– Reasonable trial: you may handle the item to establish its nature and characteristics as you would in a shop. Any use beyond this may result in a reduction in value.

– Proof of purchase: receipt or proof of purchase mandatory in the parcel.

Return procedure

• Contact us at bixar@bixar.co before sending anything. We will confirm eligibility and give you the instructions.
• Return label: depending on the case, we may provide you with a shipping label. Except in the case of a defective product or an error on our part, the cost of this label will be deducted from your refund or will remain at your expense if you use your own carrier.
• Sending without authorisation: any parcel returned without a prior request cannot be accepted.

Return costs

– Product defective on receipt, shipping error, or non-conforming item: we cover the return costs.

– Other reasons (change of mind, size/colour, etc.): return costs are borne by the customer.

Damage, missing parcels and errors

Please inspect your order as soon as you receive it and notify us within 48 hours of any damaged, defective or incorrect item (with supporting photos). We will find the best solution (replacement, repair or refund).

Non-returnable items

– Personalised or made-to-measure items.

– Gift cards and credits.

– Sealed personal care products that have been opened.

– Dangerous products, flammable liquids or gases.

– Digital services/subscriptions already activated (e.g. 4G/eSIM activation or associated services, if you have consented to immediate performance and waived the right of withdrawal for the service part).

Condition, missing accessories and reduction in value

If the returned item shows signs of use beyond a simple trial, damage, or if accessories/packaging are missing, a reduction corresponding to the loss of value may be applied. If the item is rendered unsaleable as new, a refund may be refused.

Exchanges

To obtain another item quickly, make a return according to the procedure above and then place a new, separate order.

Refunds

We will inform you as soon as the return has been received and inspected. If the return is approved, the refund is initiated to the original means of payment within 10 business days. The time taken for it to appear may vary depending on your bank or card issuer.

If more than 15 business days have passed since our refund confirmation, contact us at bixar@bixar.co.

Questions

Our customer service can be reached at bixar@bixar.co for any question relating to a return, an exchange or a complaint.